cancellation policy

To all our Valued and New Clients,

When booking an appointment for a treatment at Skin by
Jessica Luise, we require a 50% Booking Fee be made over the phone at time of
booking your appointment or online via our website.

This Booking Fee will be deducted from the total amount of your
treatment on the day you attend.  We also
require you to confirm your appointment via text, phone, or email 48 hours prior
to attending.

If we do not receive your confirmation or booking fee 48
hours prior to your appointment, we will cancel your booking.

 If you pay a Booking Fee
but do not show for your appointment, then your Booking Fee becomes non-refundable.
 

If you contact us and are not able to attend your
appointment due to a medical emergency or extreme unforeseen circumstances,
your Booking Fee will be retained on file and applied against your next
appointment.

We understand that last minute cancellations can happen due
to unforeseen circumstances, however, please keep in mind that we are a small
business and if we do not receive 48 hours cancellation notice, then it is
impossible for us to fill your vacant appointment on the day.

If you purchase a Course of treatments the course must be used within 12 months of date of purchase.  

Please turn up for your appointment on time; if you are late for your appointment time we will have to adjust your treatment time accordingly to accommodate for other appointments. Please respect others in the clinic and have your phone off or on silent. Please do not watch videos or talk on the phone when in clinic. With love and respect, Jessica Luise xx